Terms and Conditions
Acceptance of terms
We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms.
Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use our services or any part of them. Your continued use of this website confirms your acceptance of these terms.
1. About us
This website and services are operated by Deliciously Raw Limited ("we"). We are registered in England and Wales under company number 08182475 and with our registered office address at The Folly, Lower Soudley, Gloucestershire, GL14 2UB.
2. Accessing our Service
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.
By accessing and using the Site to make purchases you are confirming that you are 18 years of age or over.
3. Intellectual property rights
We own all right, title and interest in and to Deliciously Raw Deli and our services, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from any part of the Service.
You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us.
4. Website Links
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of the above clause and you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
5. Description of service
When you decide to purchase goods and/ or services on DeliciouslyRaw.Shop the resulting legal contract is between you and us and such contract shall compromise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from us correspond to the actual Goods. Please note, however, the following:
Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
6. Disclaimer and Limitation of Liability
(a ) To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Service.
(b ) The Site (and all content on The Site) include information and products related to wellness, raw food and a plant-based diet.
Before participating in any diet or exercise program or using any diet or fitness products or services that may be described and/or made accessible in or through our website we strongly recommend that you consult with a professional healthcare provider. Delicious raw staff are not any kind of professional care provider. This is not meant to be a substitute for Professional Advice from your Professional Care Provider and We make no warranties, express or implied, as to the completeness, accuracy, or appropriateness for any purpose of any information or content contained in Our Content.
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.
No order shall be deemed to be accepted we issue an email acknowledgement of order. The contract between us will relate only to those goods and/or services notified in the email acknowledgement of order.
8. Payment methods
Purchases for goods and/or services you make may only be paid for using a debit or credit card through our payment facility (or any other payment method which we may make available from time to time). All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. We are not currently registered for VAT.
8. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
9. Promotional code terms and conditions
By using a promotional code you will be deemed to have read and understood these terms and conditions and agree to be bound by them. The terms and conditions on the Site shall apply to promotional codes. If and to the extent there is a conflict or inconsistency between the terms and conditions of the Site and these promotional code terms and conditions, the promotional code terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these promotional code terms and conditions. Promotional codes can only be used towards the purchase of items specified and/or currently featured on the Deliciously Raw Shop website, excluding delivery charges.
Promotional codes are an arrangement between you and us. Promotional codes cannot be used on any other website held by Deliciously Raw or our partners.
Promotional codes cannot be used in conjunction with any other offer, including (but not limited to) any other promotional code, in the same transaction, or for the purchase of gift vouchers.
The discount associated with a promotional code is applied to your entire basket, excluding any delivery charges. Promotional codes should be entered on the payment page during checkout for the discount to apply.
Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. They may also have other conditions for use such as a minimum order value. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the Site (eg, via an on-site banner).
Deliciously Raw reserves the right to suspend, change or cancel any promotional code, at any time, in the event of circumstances arising which make it necessary to do so. We may update these terms from time to time and reserves the right to add additional terms and conditions for specific promotional codes as and where necessary. You should review the promotional code terms and conditions periodically for changes.
Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned. Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the final basket price.
9. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen. The delivery costs vary according to the delivery methods you have chosen. Any delivery times quoted are in working days. All Goods purchased through Our Site will normally be delivered within the times given on the Site during the Order process. During peak periods we have the right to send goods 2 or 3 days earlier to ensure they arrive by the specified date.
Very occasionally, unavoidable factors can delay a delivery (bad weather or postal strikes, for example). We do ask for your patience if this happens – we will be doing our very best to sort it out for you. If your items haven't arrived within the delivery timescales and you haven't heard from the us, something may have gone wrong. Please get in ouch with us to let us know.
10. International Customers
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination. All purchases must be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
11. Faulty, Damaged or Incorrect Goods
By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
Perishable and/ or bespoke items aren't returnable unless faulty. Don’t destroy or throw away any faulty, damaged or incorrect product before you’ve spoken to us and agreed that doing so won't affect any refund or replacement.
Beginning on the day that you receive the Goods you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request replacement Goods. We will bear any associated costs and will carry out the replacement, where possible, within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible (such as lengthy dehydration times) or otherwise disproportionate, we may instead offer you a full refund. If you request a replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), we may reduce any refund to reflect the use that you have had out of the Goods.
Please note that you will not be eligible to claim under this Clause if we informed you of the issue with the Goods before your purchase of the them (and it is because of the same issue that you now wish to return them). Please also note that you may not return Goods to Us under this Clause merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason. Please refer to the following clause for more details. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
If you wish to discuss or organise a return, exchange or refund of any item please contact us directly using the contact facility on the Site.
Perishable and/ or bespoke items aren't returnable unless faulty. That said, we are committed to making sure you are thrilled with your purchase of any product. Therefore if you aren't satisfied for any reason with a non-returnable product do still contact us to let them know.
If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and we have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed. If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.
If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.
If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Goods.
If you wish to exercise your right to cancel under this Clause 10, you must inform us of your decision within the cooling off period. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. Post: The Folly, Lower Soudley, Gloucestershire GL14 2UB.
We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services.
Please note that you may lose your legal right to cancel under this clause if you have unsealed the Goods after receiving them. Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
You may return Goods to Us by post to The Folly, Lower Soudley, Gloucestershire, GL14 2UB and we recommend that you obtain Proof of Postage under this Clause. Should you wish to return goods in any other way, the cost of returning Goods to Us should not normally exceed the cost of the Postage and Packaging charge paid for your original order. We recommend that a trackable delivery service is always used. Before returning goods to us, we ask that you contact us at firstname.lastname@example.org
Refunds will be issued to you within 14 calendar days of the following:
The day on which We receive the Goods back; or
The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier or
If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform us that you wish to cancel the Contract.
12. Entire agreement
These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.
13. Force majeure
Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance of our obligations shall be postponed for the period of time that the circumstances continue.
14. Rights of Third Parties
No provision of these Customer Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
15. Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.